In The Event TT / Rentals & purchases

Terms & Conditions

Effective 8 October 2026 · Version 1

Read these terms together with your written quote. Confirm the pieces, dates, price and arrangements with us before making a booking payment.

1. Who these terms cover

These terms apply to enquiries, rentals and purchases from In The Event TT in Trinidad & Tobago. The legal supplier name and business contact details must be identified on your written quote or invoice before you accept a booking. The person accepting must be at least 18 and authorised to act for any organisation named in the order.

2. Enquiries and booking confirmation

Submitting an enquiry, receiving a reference number or selecting pieces does not reserve stock or confirm a booking. We first check availability and agree the items, quantities, specifications, dates and price with you. A booking is confirmed only when we send written confirmation after you accept the quote and any stated advance payment has been received. An internal status on our system is not a substitute for that confirmation.

3. Your quote and agreed specifications

Your written quote sets out whether each item is rented or purchased, the scope, price in Trinidad & Tobago dollars, applicable taxes or other charges, payment deadlines and agreed collection, delivery or return arrangements. Images on this website illustrate the range; dimensions, colours, materials, finishes, accessories and suitability must be confirmed in writing. Decorations and other items shown in images are included only if listed in the quote. Approved custom artwork and specifications form part of the order. A quote may change before acceptance if you change the scope; changes after acceptance require agreement.

4. Payment and security deposits

Any booking payment, balance or rental security deposit, its purpose and its due date will be stated in your quote before acceptance. A security deposit is separate from the rental charge. Where one is required, the quote must also state the return timeframe and any agreed deduction process. Pay only using the payment details supplied for your request. A Wam link takes you to Wam to complete payment; we check receipt before confirming it. Never send payment-card information through the enquiry form. No website-wide deposit percentage or automatic non-refundable payment applies.

5. Collection, transport and setup

Collection, delivery and return locations and times must be agreed in writing. Delivery, installation, event styling and dismantling are included only when expressly listed in the quote; our standard offering is the supply of event pieces. Tell us in advance about access restrictions, transport requirements and outdoor use. If you arrange transport or setup, use suitable handling, protection and competent people, and follow the supplied instructions. Check the pieces and accessories at handover and promptly report any missing part or visible defect. This does not remove your rights concerning defects discovered later.

6. Rental period and returns

Rental pieces remain our property. Return every listed piece, support, fitting and accessory by the agreed time and in the agreed condition, allowing for ordinary wear from permitted use. Do not sell, sub-rent or alter rental pieces without our written permission. Ask for any extension before the return deadline; availability and additional charges must be agreed. Late-return rates or other additional fees apply only if disclosed and accepted in advance. Contact us promptly if a return will be delayed.

7. Safe use and care

Use each piece only for the purpose and setting we have agreed. Decorative props and backdrops are not climbing equipment or structural supports. Do not climb on them, overload them, expose them to open flames or use them in unsuitable wind or weather. Use the supplied supports as instructed. Do not drill, screw, paint, apply adhesives or attach decorations to rental pieces without approval. If an item appears unstable, damaged or unsafe, stop using it and contact us. We remain responsible for our own obligations and cannot transfer responsibility for supplying unsafe or defective goods to you.

8. Damage, loss and cleaning

Please report damage or missing pieces promptly. You are responsible for reasonable, evidenced costs caused by loss, misuse, unauthorised alterations or damage beyond ordinary wear while rental pieces are in your care. We will explain the issue and provide an itemised assessment, with supporting evidence where available, before seeking payment or applying an agreed security-deposit deduction. Repair, replacement and cleaning charges must be proportionate and must not recover the same loss twice. Ordinary wear and pre-existing damage are not chargeable.

9. Cancellations, changes and postponements

Contact us in writing as soon as you need to cancel or change a date or order. A new date is subject to availability and written agreement. Any cancellation schedule, retained advance payment or change-of-mind return policy must be supplied in your quote and accepted before booking. If the quote contains no cancellation schedule, we will agree a fair resolution based on the circumstances, any evidenced work already completed and applicable law; this page does not create an automatic forfeiture. Custom manufacturing may involve committed work or materials, which must be explained in advance. Cancellation terms do not remove rights where goods are defective or we fail to supply the agreed order.

10. Purchases and custom orders

Before manufacture, approve the specified design, measurements, material and finish. Tell us about the intended use so suitability can be agreed. Changes after approval may affect price or completion time and require your acceptance. Purchased pieces become yours once the agreed purchase price is paid in full and the pieces are handed over. Any care instructions and expressly agreed warranty will be supplied with the order. Report an incorrect, defective or unsuitable item promptly so we can assess an appropriate repair, replacement, refund or other remedy under applicable law. No blanket 'no refund' condition applies.

11. If we cannot supply

If we cannot fulfil the agreed order, we will tell you promptly and discuss an alternative or a refund of payments for the unfulfilled part. You do not have to accept a substitute. Where serious weather, disruption or another event outside our reasonable control affects fulfilment, we will discuss postponement or another fair resolution. This does not automatically let us retain payment for goods or services not supplied, or remove any rights available under law.

12. Contact details and reference images

Provide accurate contact and event details and upload only images you have permission to share. We use the information and reference images to assess, quote for and manage your request, and to keep necessary business records. Uploading a reference does not transfer its ownership or grant us permission to use it in advertising. We will ask separately before using your supplied images for marketing. The current enquiry system does not send automatic booking or payment confirmation; we contact you using the details you provide. Do not upload unnecessary sensitive information.

13. Questions, disputes and your rights

Contact us using the details on your quote or invoice, or through the enquiry form or Instagram linked below, and include your request reference. We will first try to resolve any concern directly. These terms are governed by the laws of Trinidad & Tobago and do not exclude any consumer rights or liability that cannot lawfully be excluded. A written booking-specific agreement may vary these general terms only where lawful and clearly agreed. Updates apply to future bookings; changes to an existing agreement require your agreement.

Consumer guidance: Trinidad & Tobago Consumer Affairs Division.